Boss SY-1000 F.A.Q.
Started by mkaylor, May 01, 2015, 11:36:12 AM
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Quote from: mkaylor on May 01, 2015, 11:36:12 AMWrote Godin about the tremolo bar asking where I could get one. 5 minutes later the reply came. There sending me one free of charge along with a set of tuner buttons in case I loose or crack any of them. I know it doesn't cost them hardly anything, but that my friends is good customer service. You just don't see that anymore!! No way in hell would Gibson do that and I doubt Fender would either. Line-6 would charge you for the email with their Variax guitars.Way to go Godin. I know what brand my next guitar will be!! Time to stop looking in the catalogs.
Quote from: SuperNiCd on May 01, 2015, 12:15:42 PMThat's an awesome story. I feel the same way about my LGXT. Best guitar I've ever owned. I honestly have not even played my other guitars since I got it. This makes me feel even better about it!
Quote from: ericar123 on May 01, 2015, 08:35:54 PMI just want to chime in with this customer service story. I just bought a used pigtronix philosophers tone pedal and when I recieved it , found it didn't work right. I emailed pigtronix and they offered to fix it for free . All I had to do is pay freight. I had already read nothing but good about there products but this service is crazy good. The sad part is that big companies like Roland and Yamaha are too big to give this kind of service to customers and companies like pigtronix are too small to have the resources to create things like the VG series. My experience is that the big companies build such good quality that they seldom need repairs but if you do you might as well "piss up a rope". The small companies build not so perfect products but really take care of there customers. I guess we need both types of music gear manufacturers but it sure would be nice to have a happy medium.