Triple Play Battery - Replacement? how to?

Started by thegamemaker, January 13, 2014, 09:21:08 PM

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thegamemaker

Hi Guys,
My Triple Play is now failing to hold battery charge.
So is there a battery to replace it?
Where can I buy it? and how to replace it?
Thanks.

shawnb

#1
I'd check with tech support.

I have noticed that sometimes mine is very difficult to charge.  This occurs after letting it drain hard, e.g., leaving it on overnight when it was already low. It can take A LONG TIME to recharge after that, act flaky and appear to be non-functioning.  I thought I needed a new battery, too.  I have found two things that help:
  -  Don't plug in the receiver or run the FTP app.  They seem to interfere with its recovery & it doesn't recharge properly.   
  -  Use the plug provided, not a USB port. 

Do this and it will charge in a couple hours, only a little longer than normal.  It returns to normal functioning after that.

The new beta version of the app/firmware says it shuts itself down rather than drain the battery hard.  So I think this is a known issue.  From the release notes for the beta:
Quote"The controller will automatically power itself off at extremely low battery levels when performance of the device will be adversely affected by the low charge"
Address the process rather than the outcome.  Then, the outcome becomes more likely.   - Fripp

Elantric

#2
Quote-  Use the plug provided, not a USB port. 

+1

What I would do is schedule 2 free days

Day #1 - turn the FTP transmitter on, and leave it on with no other connections, this should drain the battery. 

Day #2, Connect the Fishman Supplied AC Power adapter to AC Power and to the FTP Transmitter and let it charge all day.

on Day #3 You should be back to normal.   


thegamemaker

Hi Again,
Followed your instructions and I thought it was fixed.
However there still seems to be a problem.
I fully charge it and then if I don't use it for about 3 days I come back and it won't turn on, as its gone flat.
Its kind of acting like its permanently turned on (and draining the battery) or somthing.

So anybody else got this problem?
Thanks.

shawnb

No.  I would definitely contact Fishman Support. 

Mine was very flaky for a while there.  It's better now.  A couple of lengthy cycles of fully charging with the plug (not USB) might have done it.  Or maybe the latest firmware upgrade, that says it won't let it drain down too hard. 

Let us know what they say.
Address the process rather than the outcome.  Then, the outcome becomes more likely.   - Fripp

Shatner

I am also having this battery issue. I'll try these suggestions, too. Thanks.

Vaultnaemsae

Further to this, I'm having the same issue with one of my FTPs but it is certainly not going to be covered by warranty after everything I've put it through. is there any source for a replacement battery? Googling the specs isn't giving up any gold :(
Vaultnaemsae's SoundCloud:
https://soundcloud.com/vaultnaemsae

alexmcginness

Is there no way to run this with wall power? Does it have to use just the battery?
VG-88V2, GR-50, GR-55, 4 X VG-99s,2 X FC-300,  2 X GP-10 AXON AX 100 MKII, FISHMAN TRIPLE PLAY,MIDX-10, MIDX-20, AVID 11 RACK, BEHRINGER FCB 1010, LIVID GUITAR WING, ROLAND US-20, 3 X GUYATONE TO-2. MARSHALL BLUESBREAKER, SERBIAN ELIMINATOR AMP. GR-33.

GuitarBuilder

Quote from: Vaultnaemsae on May 17, 2017, 02:24:59 AM
Further to this, I'm having the same issue with one of my FTPs but it is certainly not going to be covered by warranty after everything I've put it through. is there any source for a replacement battery? Googling the specs isn't giving up any gold :(

Do you have the internal or external FTP?
"There's no-one left alive, it must be a draw"  Peter Gabriel 1973

Vade

I had a similar issue that was resolved after I reinstalled the FTP software; odd but true. So if you try this and it works please let us know.
Drachen; Fender FTP Strat w/internal GK-3, Godin xtSA w/FTP, Boss GP-10, VoiceLive 3, Scarlett 18i8, ZBox IQ01, On-Lap 1502i, D:fine 4088, 4E Dual Axis Exp Pedal, VoiceSolo FX-150, Yamaha DXR 10, Gem. M2 Flute, Special 20 Harmonicas. Fender Deluxe Reverb Mahogany Cane.

https://soundcloud.com/vadie

plethoraguy

I also recently had a problem with battery not holding a charge and looked into replacing it but it inexplicably cleared up within a week or two.   It seems like enough people are having this issue that it might not just be random.  Bug in the firmware?   FYI I have the internal fender fishman strat.



Vaultnaemsae

I tried the long charge and complete discharge again and it seems ok now, for now.
I also updated the transmitter firmware.
This charge problem has happened a few times over the last 18 months so I'm expecting it to occur again, probably when I least need it. FYI, it's an external unit. Thanks for the links :)
Vaultnaemsae's SoundCloud:
https://soundcloud.com/vaultnaemsae

Vaultnaemsae

After several months of inaction, I decided to contact Fishman about the ongoing battery issue. I purchased my units outside of USA/Australia but I sought tech support through the US. They referred me to their Australian distributor 'Dynamic Music'. This is not an ideal outcome.

"We can source a new replacement battery from Fishman – cost for the part is $99.99 inc GST + $12.00 domestic freight.
Lead time would be around 2-3 weeks after order is placed. Please let me know if you'd like to go ahead with the order."

$111.99AU... ::) ????????

I checked out some other Li-Ion batteries but none seemed to be the right form factor to fit comfortably in the transmitter housing. The ebay price is about right though at under $10.00US. Anybody know a model that will fit?
Vaultnaemsae's SoundCloud:
https://soundcloud.com/vaultnaemsae

Elantric

#14





SEAPROMISE AB423653CE is 3.7V @ 650 mAH Li-Ion battery


Vaultnaemsae

Yes, thanks for the reply, Elantric. That's the same info as kindly listed previously. There is no mention of the original Seapromise battery dimensions so my concern was finding a model that would actually fit inside the FTP transmitter casing. I opened the unit the other day to see if any of the other batteries I have lying around would fit inside but all were too long or thick. So I closed it up again. I'll just take it out again and measure it.
Vaultnaemsae's SoundCloud:
https://soundcloud.com/vaultnaemsae

admin

#16
Hopefully Fishman will step up to the plate and provide a link for customers to obtain a replacement Tripleplay battery
http://www.fishmanstore.com/searchm.htm


Gibson is outperforming Fishman on Customer support after the sale by selling replacement batteries for 10 year old Robot guitars,
http://techstore.gibson.com/robot-guitar/

while Tripleplay owners must improvise a solution for a dead Tripleplay battery


contact Sarah at Fishman
https://www.vguitarforums.com/smf/index.php?action=profile;u=18677



--

Their official statement is here:
https://www.fishman.com/support/tripleplay-support-materials/
---
11. Can the TriplePlay controller be used while it's charging, and can it be charged with standard USB chargers? Is the battery replaceable in the event that it wears out and can no longer hold a charge?


Yes, you can still use TriplePlay as you normally would while the controller is charging. An AC power supply is included with the unit in order to charge it without a computer. Yes, the controller could be sent to Fishman to have the battery replaced for a nominal charge, if necessary. However, if you keep the guitar from conditions of extreme heat and cold, the battery should last indefinitely.



Elantric

#18
AKA

ZTE Battery 3.7V 690mAh

https://www.google.com/search?biw=1745&bih=1031&tbm=isch&sa=1&ei=MsgEWpn0K-mD0gKQrr_QCQ&q=ZTE+Battery+3.7V+690mAh&oq=ZTE+Battery+3.7V+690mAh&gs_l=psy-ab.3...22874.33841.0.34520.19.19.0.0.0.0.225.1596.17j1j1.19.0....0...1.1.64.psy-ab..0.2.152...0j0i24k1j0i30k1j0i8i30k1.0.Vs1U4SGO53I



aka




Battery Samsung 690mAh EB423643CU Li-Ion 3.7V Original

http://www.mobilecity.gr/en/samsung-batteries/5643-battery-samsung-690mah-eb423643cu-li-ion-37v-original


"Compatible with Samsung X820,X828,D830,D838 ,E840,E848,F589,F639, U100,U108,U300,U308 ,U600,U608"
Size : 43.60 x 38.64 x 4.43mm


This one below is compatible and same size - and a bit more capacity @ 900mAH 

I ordered one and will test in my own Tripleplay $10
Requires soldering the original FTP Red& Black battery leads to this replacement



https://www.amazon.com/Battery-Samsung-SGH-D830-D838-X820/dp/B004WLOBVW/ref=sr_1_5?s=electronics&ie=UTF8&qid=1510263155&sr=1-5&keywords=Samsung+X820&dpID=51d7mWsfU4L&preST=_SX300_QL70_&dpSrc=srch

Vaultnaemsae

Wow, your Google is better than my Google!  :)

Will look at those. For the record, I did contact Sara and Derek at Fishman. Sara was helpful with general Q&A kinda things but not being in the US makes for brickwalls when it comes to actual physical malfunctions/defects. Derek immediately pushed me over to Dynamic music in Australia who quoted me approx $100US for a battery. Unbelievable...yet simultaneously believable because this is Australia. Us Aussies may as well live on Mars.
Vaultnaemsae's SoundCloud:
https://soundcloud.com/vaultnaemsae

FishmanSQA

Quote from: Vaultnaemsae on November 10, 2017, 05:21:24 AM
Wow, your Google is better than my Google!  :)

Will look at those. For the record, I did contact Sara and Derek at Fishman. Sara was helpful with general Q&A kinda things but not being in the US makes for brickwalls when it comes to actual physical malfunctions/defects. Derek immediately pushed me over to Dynamic music in Australia who quoted me approx $100US for a battery. Unbelievable...yet simultaneously believable because this is Australia. Us Aussies may as well live on Mars.

Hello-
I private messaged you to help get this sorted out for you. Check your inbox...

Best,

Sara
Lead Fishman SQA

kevorkian

Hi Sara,

I'm in a similar boat and need to replace a battery on an OEM TriplePlay Strat that will not hold a charge. I sent you a private message as well. Hope you can assist.

(in the meantime I've ordered the batteries listed above (thanks Elantric)

Elantric

Quote from: kevorkian on December 15, 2017, 11:07:33 AM
Hi Sara,

I'm in a similar boat and need to replace a battery on an OEM TriplePlay Strat that will not hold a charge. I sent you a private message as well. Hope you can assist.

(in the meantime I've ordered the batteries listed above (thanks Elantric)

FWIW -  I used this one and just had to solder wires from the old Tripleplay battery to this new replacement battery

Fits inside and same size as original Tripleplay Battery


Battery for Samsung SGH-D830, D838, X820, X828, U600, U608, E840
https://www.amazon.com/Battery-Samsung-SGH-D830-D838-X820/dp/B004WLOBVW/



kevorkian

Fantastic. Thanks for the confirmation!

Quote from: Elantric on December 15, 2017, 11:34:37 AM
FWIW -  I used this one and just had to solder wires from the old Tripleplay battery to this new replacement battery

Fits inside and same size as original Tripleplay Battery

Battery for Samsung SGH-D830, D838, X820, X828, U600, U608, E840
https://www.amazon.com/Battery-Samsung-SGH-D830-D838-X820/dp/B004WLOBVW/

FishmanSQA

Hey folks-

Just a reminder, if you need immediate assistance, please contact us directly at Fishman. I don't always see these messages, and we can't really offer detailed customer support through this forum....I'd hate to miss a message!  So, Support@Fishman.com or 1-800-FISHMAN is always best! Thanks everyone!

Sara
Fishman Lead SQA