Intro

Started by Frank Ritchotte, May 22, 2017, 09:18:06 AM

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Frank Ritchotte

  Hi guys,

  My name is Frank Ritchotte and I am the Sr. Director of Operations and Support at Line 6. Some of you may know me from The Gear Page and the various Helix Facebook Groups but I wanted to jump in here and let you know I am monitoring this forum and am happy to answer (or get answers) to any questions you have. Feel free to hit me up any time.

All the very best!

Frank-

Frank Ritchotte
Sr Director of Supply Chain, Sales Operations and Customer Support and Services
Line 6 Inc
www.line6.com
fritchotte@line6.com
O 818 575-3955
C 818 585-9767
H E L I X
Real. Smart. Control

admin

#1
Frank,

Glad you are here!

When will Line -6 Customtone host the Tyler Variax Workbench HD patches our members share here
https://www.vguitarforums.com/smf/index.php?board=138.0

That unscrupulous folks resale for profit on eBay ?

Frank Ritchotte

Quote from: admsustainiac on May 22, 2017, 01:33:33 PM
Frank,

Glad you are here!

When will Line -6 Customtone host the Tyler Variax Workbench HD patches our members share here
https://www.vguitarforums.com/smf/index.php?board=138.0

That unscrupulous folks resale for profit on eBay ?

Hmm let me look into this.

admin

#3
The Workbench HD patch files are created by any JTV Variax user using
1 HD500,

2 HD500X,

3 Helix(on current firmware)

4  Variax Workbench VDI <> USB adapter

(wish Firehawk 1500, and FireHawk FX allowed Workbench HD connectivity

Same applies to older Workbench which works with pre HD Tyler Variax ,Variax 300, 500, 700

On

5 Vetta

6 POD XT Live

7 Variax Workbench VDI <> USB adapter

So I guess I'll have to fill out Ideascale requests for  7  Line-6 products

Frank Ritchotte

Quote from: admsustainiac on May 23, 2017, 08:07:56 AM
The Workbench HD patch files are created by any JTV Variax user using
1 HD500,

2 HD500X,

3 Helix(on current firmware)

4  Variax Workbench VDI <> USB adapter



Same applies to older Workbench which works with pre HD Tyler Variax ,Variax 300, 500, 700

On

5 Vetta

6 POD XT Live

7 Variax Workbench VDI <> USB adapter

So I guess I'll have to fill out Ideascale requests for  7  Line-6 products
Nah I just sent the Variax Product manager a note and they are discussing it now. I guess it was on the table a while back and just got lost to other stuff. Stand by for at least a quick answer later today.

admin

Thanks!

FWIW we have been hosting Variax Workbench patches for a few years now
http://line6.com/support/topic/2163-share-and-download-20-h-d-models/


Frank Ritchotte

Quote from: admsustainiac on May 23, 2017, 09:14:10 AM
Thanks!

FWIW we have been hosting Variax Workbench patches for a few years now
http://line6.com/support/topic/2163-share-and-download-20-h-d-models/

Team just got back to me. As I eluded it was on deck and got out-prioritized by a few things we had going on. The team just told me that it is absolutely in the works in the next couple of months so its coming....

Thank you!

Frank-

GuitarBuilder

Welcome to the forum, Frank!
"There's no-one left alive, it must be a draw"  Peter Gabriel 1973

admin

Thanks Frank!


(And good job)

Kevin M

Hi, and thanks for being here! 

Frank Ritchotte


admin

http://blog.thegearpage.net/?page_id=4937
NAMM 2019: Q&A WITH ERIC KLEIN (LINE 6 / YAMAHA)

mchad

Quote from: admin on January 29, 2019, 10:57:24 AM
http://blog.thegearpage.net/?page_id=4937
NAMM 2019: Q&A WITH ERIC KLEIN (LINE 6 / YAMAHA)

Always good to read about the manufacturers and their thoughts. Would love to know their future plans for Yamaha gear.

And welcome Frank!

admin


Ludek