GE300 - Problems with headphones output

[donaldduck]

Hello everybody,
I got a used GE300 but it seems to have a problem with the h. output.
It outputs only noise and only if the volume is set very high.
I have performed a firmware update and factory reset.
Do you have any suggestion on how to troubleshoot this?

Thanks

[admin]

Hello everybody,
I got a used GE300 but it seems to have a problem with the h. output.
It outputs only noise and only if the volume is set very high.
I have performed a firmware update and factory reset.
Do you have any suggestion on how to troubleshoot this?

Thanks

sounds like prior owner of GE300 fried the headphone output 
Or the Headphone EQ block is set to zero level.

Best to contact Mooer support for your country.
http://www.mooeraudio.com/faq.html


But realize there is a separate DAC Output and separate EQ for the GE 300 headphone output

Start with a factory reset again , and review the settings on the Global Headphone output

https://docs.google.com/spreadsheets/d/1RUYMsHUN-tcMD1XugVpqh88ANK63uk_BXxAEwTRnDR4/edit?usp=sharing

[donaldduck]

Tried both with no luck... I guess I'll have to find someone who can repair it.
Thanks

[admin]

Tried both with no luck... I guess I'll have to find someone who can repair it.
Thanks

Mooer Repair in Italy
https://www.backline.it/it/mooer
Backline Srl
Via F.lli Vigorelli 8 20017 Rho (MI)
- Phone +39 02 69015709
- Fax +39 02 69015645
- P.I. 12491290156
https://www.backline.it/

BACKLINE DISTRIBUTED PRODUCT REPAIR REQUEST FORM
https://www.backline.it/rma/index2.php?page1=rma

[roddick293]

Hi,
Did you solve the problem? I get the same issue.

[admin]

Try a factory reset

The GE-300 has a separate Headphone out DAC, and dedicated EQ in the SYSTEM area , if this is set wrong , you mat not get a Headphone output function

Ask at Facebook group
https://facebook.com/groups/849346948759157/

Dead GE300 Headphone Out appears to be a common complaint

Also its common for folks to not understand the headphone out is designed for Stereo  TRS passive headphones- if you accidentally use a Mono guitar cable in the GE300 Headphone Output  it shorts the left and right outputs,  and may fry the internal stereo headphone Amp circuit.

Others fry their MFX Headphone output using a TRS to XLR cable fed into XLR input on  PA /Recording mixer /interface with XLR Phantom Power engaged = poof, dead GE300 headphone amp
https://www.facebook.com/groups/849346948759157/permalink/1242523556108159/?app=fbl

Contact the local Mooer Distributor in your country
In USA
https://www.stlouismusic.com/slm-become-exclusive-full-line-distributor-of-mooer-effects-amplification/