I love the performance of the Hexpander and pickups in Graphtech's LB63 bridge but I am having a problem associated with the connection between the 13-pin jack plug and the cable. I would like to know whether other people are having similar issues.
Essentially, I have retired the guitar I installed this system on because I cannot touch or bump the 13-pin cable without triggering loud random notes in the Hexpander. (I never have this problem with Roland's GK3 pickup.) Perhaps significantly, a standard 13-pin cable won't lock into the Graphtech jack socket, as it does in the Roland pickup, and wobbles alarmingly when moved. Is this normal with the Graphtech products? I have gone through Graphtech's support system but they were unhelpful, suggesting that it was the cable that was at fault (categorically NOT the case).