Author Topic: VG-99 - Windows 10 USB Driver  (Read 2073 times)

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Online Elantric

VG-99 - Windows 10 USB Driver
« on: August 07, 2015, 08:52:07 AM »
VG-99 - There will not be a Windows 10 USB Driver

Don't Upgrade to Windows 10
http://www.vguitarforums.com/smf/index.php?topic=9763.msg112488#msg112488
« Last Edit: May 25, 2017, 03:44:58 PM by Elantric »

Offline Jim Williams

Re: VG-99 - Windows 10 USB Driver
« Reply #1 on: August 14, 2015, 05:52:36 AM »
Holly crap! if we can get the Windows 8.1 drivers to work in a unsigned driver mode and we are mostly normal guys.... why can't Roland's software engineers have a new driver upon the release of Windows 10? Did these guys go to school? don't they get paid 3 times as much money as us? I am really shocked that this kind of utter failure in the business word can be excepted.....
Skype: (upon Request)

Everything from modeling to the real deal, my house looks like a music store.

Online Elantric

Re: VG-99 - Windows 10 USB Driver
« Reply #2 on: August 14, 2015, 06:05:12 AM »
While others will say its all about security, IMHO its all politics and basically a profit model for Microsoft , and Roland not able to spend the resources to support discontinued products ( Remember the VG-99 ceased production over three years ago back in 2012)

Windows 10 has a requirement for  MS WHQL Signed USB drivers = a "tax on suppliers to be paid to Microsoft" upon each new version of Windows. 
https://en.wikipedia.org/wiki/Windows_Hardware_Certification_Kit
https://msdn.microsoft.com/en-us/library/windows/hardware/ff553976(v=vs.85).aspx
https://msdn.microsoft.com/en-us/library/windows/hardware/gg463010.aspx

http://stackoverflow.com/questions/2739890/what-do-i-have-to-do-and-how-much-does-it-cost-to-get-a-device-driver-for-window

and I say there will be Windows 11 in 2017-2018, and yet another round of a new set of MS WHQL Signed USB drivers

Roland is not as profitable today and must trim costs - and part of that is dropping USB Driver support for discontinued products

Apple already updates OSX to a new version every Summer for the past 8 years  -it makes the older hardware obsolete, and makes me start looking more at Linux
http://linuxmusicians.com

http://guitarix.org
« Last Edit: August 31, 2015, 06:02:38 AM by Elantric »

Offline Jim Williams

Re: VG-99 - Windows 10 USB Driver
« Reply #3 on: August 14, 2015, 07:23:29 AM »
I agree with the Linux thing. I am stuck in a comfort zone with Windows because so much of the software I have bought and paid for is Windows software and making music is easy to do. I know all about WINE and most of that software works well with it. It's just that change is difficult and I don't like to get out of that comfort zone with my computer.... but it sure sounds like a great idea.
Skype: (upon Request)

Everything from modeling to the real deal, my house looks like a music store.

Offline mooncaine

Re: VG-99 - Windows 10 USB Driver
« Reply #4 on: August 16, 2015, 09:05:12 PM »
Yeah, comfort zone is the reason I stick with the Mac now, too, not for any particular enthusiasm, but just because, well, it's what I've already got and it does work quite well. Till this, anyway.

Offline aliensporebomb

Re: VG-99 - Windows 10 USB Driver
« Reply #5 on: August 17, 2015, 11:13:21 AM »
Not happy about the 99 situation but understandable.  I will create a El Capitan boot drive to test this and see if the driver works there.  If not I have a plan B.  I don't really need to be on the latest OS anyway.

I agree that this is mostly politics and false obsolescence.  If you can't get drivers for a particular device why they might as well just buy a new replacement device.

And remember that in Japan you can't buy used electronics so their views towards obsolescence might be changing as a result of that ridiculous law.
"this is aliensporebomb" - my instrumental debut with the vg99 now on itunes: http://itunes.apple.com/us/album/this-is-aliensporebomb/id391880218
More online at http://www.aliensporebomb.com/

My VG-99 based music projects:
http://www.aliensporebomb.com/

Offline Headless68

Re: VG-99 - Windows 10 USB Driver
« Reply #6 on: August 17, 2015, 04:10:33 PM »
....if they are making the 99 obsolete they need to bring out an (enhanced/updated) replacement then :-)

Online Elantric

Re: VG-99 - Windows 10 USB Driver
« Reply #7 on: August 31, 2015, 05:56:13 AM »
Here is the Roland Windows 10 USB driver status page which lists Roland/Boss products expected to get Windows 10 support
http://www.boss.info/support/support_news/2849

http://www.roland.com/support/support_news/2849




« Last Edit: February 24, 2016, 11:33:55 AM by Elantric »

Offline baatkarlo

Re: VG-99 - Windows 10 USB Driver
« Reply #8 on: September 08, 2015, 09:27:52 PM »
I opened a ticket via support at Roland, and the US team sent the Japan office this request to get Win 10 64-bit USB support for VG-99.

It is a pinnacle of design in Roland's product line, and astounding if they would not publish this. Let's wait and hope for the best!
Eat sleep get up play. Eat sleep get up play. Eat sleep get up play.

Offline chichi

Re: VG-99 - Windows 10 USB Driver
« Reply #9 on: September 09, 2015, 11:33:47 AM »
Hi baatkarlo, how did you open the ticket? I want to open a ticket for my SonicCell too.

Offline admsustainiac

Re: VG-99 - Windows 10 USB Driver
« Reply #10 on: September 09, 2015, 11:36:36 AM »
Quote
Hi baatkarlo, how did you open the ticket? I want to open a ticket for my SonicCell too.
http://www.rolandus.com/company/contact_us

Roland Corporation U.S.
5100 S. Eastern Ave.
Los Angeles, CA 90040-2938
323-890-3700
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Product Support by Phone

If you need operational assistance, you can contact our Product Support department at (323) 890-3740. Product Support is open Monday through Friday, 8:30am to 5:00pm Pacific Time.
Product Support Online

Email Support - Access our online email support system.


http://www.rolandus.com/support/email_support/

and (new) log in with your Roland account and review the Roland US Zendesk Help system


« Last Edit: September 09, 2015, 12:14:16 PM by admsustainiac »

Offline Headless68

Re: VG-99 - Windows 10 USB Driver
« Reply #11 on: September 14, 2015, 06:16:45 AM »
a glimmer of hope .....
I raised a support request with Roland UK on Win 10 driver for VG-99, The response was "It is likely that there will be drivers available for the VG-99, although I am unable to say for certain"

Not a 'no' at least

Offline A2theT

HEAVY on the METAL
Axe-Fx II, Roland VG-99 + FC-300, Roland GR-55, Digitech Jamman Stereo, Ibanez/ESP/Jackson Guitars

Offline 2pods

Re: VG-99 - Windows 10 USB Driver
« Reply #13 on: February 17, 2016, 10:02:30 AM »
 :o :o :o :o

Wonderful !

Now we have to get Microsoft to sort Windows 10 out, and stop it looking so butt ugly while they're at it  ;D
Fender RR Strat, Boss GP10 , Fender G5 Strat, PRS SE Santana/w TriplePlay, VB99, Aria Pro II TSB400 w/GK3B

Offline 2pods

Re: VG-99 - Windows 10 USB Driver
« Reply #14 on: February 24, 2016, 10:43:50 AM »
Since I am still away from my VG99, has anyone used the driver ?
I thought there would be a lot of posts regarding it.
Fender RR Strat, Boss GP10 , Fender G5 Strat, PRS SE Santana/w TriplePlay, VB99, Aria Pro II TSB400 w/GK3B

Online Elantric

Re: VG-99 - Windows 10 USB Driver
« Reply #15 on: February 24, 2016, 11:37:16 AM »
http://www.roland.com/support/by_product/vg-99/updates_drivers/351094
VG-99 Driver Ver.1.0.0 for Windows® 10

(Note)
In no event shall Roland Corporation ("Roland") be liable to end-users for any damages whatsoever, including but not limited to financial damages for loss of business profits or business information arising from the use of, or inability to use this product. The foregoing provision is effective even if Roland has been advised of the possibility of such damages.

*   Any modification, duplication, distribution, or reproduction of material (including the files related to this driver) without permission from Roland Corporation ("Roland") is prohibited.
*   Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
*   ASIO is a trademark and software of Steinberg Media Technologies GmbH.
*   All product names mentioned in this document are trademarks or registered trademarks of their respective owners.
Driver for Windows 10

Your computer downloads the Windows® 10 driver for VG-99 automatically from the Internet when VG-99 is connected to the computer.
This driver also supports ASIO(Steinberg Audio Stream I/O Interface) 2.0.
*   When using a touch-enabled PC, replace the words "click" and "right-click" in this document with "tap" and "press and hold", respectively.
System requirements

Operating System
Microsoft® Windows® 10 (64-bit Edition/32-bit Edition)
*   Windows 10 Mobile is not supported.
Computer
Windows-compatible PC equipped with USB port
*   This product cannot be used with a USB 3.0 port that is not compatible with USB 2.0 specification.
*   If this product does not work correctly when connected to a USB 3.0 port, you will need to connect it to a USB 2.0 port.
*   Even if connected to a USB 3.0 port, the performance of the product will not change.
*   This driver cannot be used in a virtual Windows environment, such as Hyper-V or Virtual PC.
*   Mac computers running Microsoft Windows are not supported.
Other
Internet connection
*   The Internet connection is needed to download the driver.
Cautions and Limitations

Sound interruption or other less-than-perfect outcomes may be experienced if your computer's performance and specifications are somewhat inadequate. The types of applications you use and the way in which you use them can also influence the experience you receive.
If the PC is started up while the VG-99 is still connected to the PC with its power turned on, the driver may not be loaded properly and you may not be able to use the VG-99. In such cases, connect the VG-99 to another USB port or turn on the power of VG-99 after the PC starts up.
If the VG-99 does not work correctly after resuming from Sleep mode, you should exit all applications that use the VG-99, and then turn the power of the VG-99 off and on again.
If the USB cable is disconnected and reconnected while the VG-99 is in use, or if the power of the VG-99 is turned off, then on again, it may stop operating correctly. If this occurs, after resuming, you should exit all applications that use the VG-99, and turn the power of the VG-99 off, then on again.
If your computer was experiencing a heavy processing load, such as when accessing a CD-ROM Drive or network while the VG-99 was being used, the VG-99 may no longer operate correctly. If this occurs, stop the playback or recording, then try starting playback or recording over again. If you are still unable to play back or record, quit all programs that are using the VG-99, then turn the VG-99 off and then on again.
Audio clicks and pops may occur during playback or recording if you connect or disconnect other USB devices (such as USB memory) or turn another USB device on/off while using the VG-99.
In some cases, you may not obtain the expected level of performance if you're using a USB-connected hard disk at the same time as the VG-99. Do not use a USB-connected hard disk as the storage destination for the audio that you're playing back or recording.
Installation

*   To reinstall or update the driver, refer to "To reinstall."
Disconnect all USB devices except keyboard and mouse, and then start Windows.
Check that the computer is connected to the Internet.
On Windows, close the "Sound" settings screen of the Control Panel and all running applications.
Turn on the power of VG-99 and connect it to the computer using a USB cable.
The driver will be installed automatically.
After several minutes, click the start button and then click "All apps".
Open the Roland folder. If the "VG-99" icon is displayed, the installation is completed.
*   Under normal conditions, the driver installation is completed in several minutes.It may take about 10 minutes depending on the Internet connectivity or if there are other drivers being installed for other devices.
*   A problem may have occurred if VG-99 is connected but cannot be used after waiting for 10 minutes.Refer to "Troubleshooting."
Before you begin

Input/output device settings for your application

In order to obtain optimal performance from your applications, specify the input/output device for your applications as described below. (For details on making these settings, refer to the owner's manual for your application.)

*   Ensure that the VG-99 and the application are set to the same sampling frequency. If the sampling frequency settings do not match, error messages may be displayed and recording/playback errors may occur.
*   If you are unable to select the VG-99 device, a problem may have occurred. Refer to "Troubleshooting."
Audio Playback/Recording devices

Of the total audio input/output channels provided by the VG-99, there are 2 INs and 2 OUTs
You can use the Playback/Recording devices shown below.

[Playback devices]
OUT (VG-99)
*   If you've specified a different name in the "Sound" settings of the Control Panel, the name you specified will be displayed.
 
[Recording devices]
IN (VG-99)
*   If you've specified a different name in the "Sound" settings of the Control Panel, the name you specified will be displayed.
 
Setting the playback/recording device in Windows

Set VG-99 as the default device to allow its use in "Groove Music" and Windows Media Player.

Right-click the start button and then click "Control Panel".
Click "Hardware and Sound" and then click "Sound".
*   If the icon view is selected for the Control Panel, click "Sound."
In "Playback," right-click VG-99's "OUT," and choose "Set as Default Device."
*   A problem may have occurred if the devices above cannot be selected.
Similarly, in "Recording," right-click VG-99's "IN," and choose "Set as Default Device."
*   A problem may have occurred if the devices above cannot be selected.
Click [OK] to close "Sound."
Device settings for ASIO-compatible applications

When using the VG-99 with an ASIO-compatible application, select "VG-99" as the ASIO setting for your application.

*   To prevent an audio feedback loop or double monitoring, make settings on your application to turn monitoring off or use ASIO Direct Monitoring.
*   When using the VG-99 with ASIO, we recommend that you set your application so that it does not use the Microsoft GS Wavetable Synth. (In order to decrease the load, and for convenience when changing Audio Buffer Size of the driver.)
MIDI input/output device

*   In the Windows Media Player, the MIDI input/output device of VG-99 cannot be used.
Please select the following device in your MIDI compatible application.
[MIDI OUT devices]
VG-99 CONTROL
VG-99 MIDI
 
[MIDI IN devices]
VG-99 CONTROL
VG-99 MIDI
 
Opening online document

When the driver installation is completed, you can open the Readme file (this document) by following the procedure described below.
Use this file for troubleshooting and for checking how to set up the driver.
Click the start button and then click "All apps".
Open the Roland folder and then click "VG-99 Readme".
The online document for the driver is displayed.
Changing/checking driver settings

Changing/checking driver settings

When changing driver settings, always make sure to first quit all applications using the VG-99. This is unnecessary when only checking the settings.
*   Please wait for about 10 seconds until these applications exit completely.
*   If the Windows monitoring function is enabled, it won't be possible to change the driver settings. Refer to "Could the Windows monitoring function be enabled?" and disable monitoring.
Click the start button and then click "All apps".
Open the Roland folder and then click "VG-99".
The "VG-99 Driver Settings" dialog box will appear.
*   You can also open the VG-99 Driver Settings dialog box from the Windows Control Panel.In the Control Panel, click View by: and change it to an icon display, and then double-click the VG-99 icon.
To modify the settings, make the changes and click [OK]. To simply check the settings, be sure to click [Cancel] after viewing the settings.
*   For details on the setting items, refer to "About the items in the Settings dialog box."
About the items in the Settings dialog box

Audio Buffer Size
You can adjust the audio input/output buffer size. (By default, this will be the sixth position from the left.)
Decreasing the buffer size will shorten the latency and improve realtime performance, but might make it more likely that you will experience audio clicks and pops, depending on your computer's processing power and the song data load.
Increasing the buffer size will lengthen the latency, but will make audio streaming more stable, and it will be less likely for audio clicks and pops to occur.
In general, you'll probably want to decrease the buffer size for better realtime performance if you're playing a software synthesizer in real time, or if you're monitoring an audio input that's being passed through your DAW software.
Conversely, you can increase the buffer size to prevent audio clicks and pops if you're recording or playing back song data that contains numerous tracks and presents a heavy processing load.
By changing the buffer size as appropriate for your situation, you can obtain the right balance between realtime performance and audio streaming stability.
* Note!
If you use an application with an audio equipment test function, after changing the buffer size, carry out a test.

ASIO Buffer Size
This is the minimum buffer size that can be set by the ASIO application.
*   Depending on the application you're using, there may be other buffer sizes that can be set in addition to the minimum buffer size, and the buffer size shown here might not match the actual buffer size.
For details on setting and checking the buffer size, refer to the owner's manual for your application.
 
"Use Smaller ASIO Buffer Size" check box
If this check box is selected, the buffer size when using ASIO-compatible applications will be made smaller.
If you experience pops or clicks when this check box is selected, deselect this check box.
*   You must deselect this check box when adjusting the "Audio Buffer Size."
 
"Use ASIO Direct Monitor" check box
Check this if you are using the ASIO Direct Monitor function with an ASIO-compatible application.
 
The "Light Load" check box
Normally, you should leave this check box cleared.
*   The modified setting will take effect after you turn the power of the VG-99 on/off.
 
"Show README" button
This button displays the README file (this document).
 
Information
This field shows the driver version.
To reinstall

Delete the driver as described in "To uninstall."
*   When you uninstall, the settings of the Driver Settings dialog box will be initialized. For details on the setting items, refer to "About the items in the Settings dialog box."
Install the driver as described in "Installation."
To uninstall

Disconnect all USB devices except keyboard and mouse, and then start Windows.
*   Be sure to also remove the VG-99's USB cable.
Exit all applications before you begin the uninstallation.
*   Please wait for about 10 seconds until these applications exit completely.
Right-click the start button and then click "Programs and Features".
In the list, choose "VG-99 Driver", and click "Uninstall/Change."
*   The driver is not installed if VG-99 Driver is not displayed in the list.You do not need to uninstall the driver.
If a dialog box regarding User Account Control appears, click [Yes].
*   If you are asked to enter the password for an administrative account, sign in to Windows as a user whose Account Type is Administrator, and then perform the uninstallation.
The display will indicate "The installed VG-99 Driver will be uninstalled." and click the [OK].
When the message "Uninstallation was completed." is displayed, click [OK] to restart Windows.
Troubleshooting

Cannot install the driver

Check the status of the device
Under normal conditions, the driver installation is completed in several minutes.
If the VG-99 is connected but cannot be used after waiting for 10 minutes, follow the procedure below and check the status of the device.
Turn on the power of VG-99 and connect it to the computer using a USB cable.
Right-click the start button and then click "Device Manager".
In the View menu, click "Devices by type".
Click "Sound, video and game controllers" or "Other devices" to display the VG-99 device.
When the VG-99 device appears, double-click it to open the "VG-99 Properties" screen.
Under the General tab, check the "Device status" field.
If the message in this field is "This device is working properly.", the driver installation is completed.
Otherwise, the driver installation may have failed.
See other topics in Troubleshooting for driver installation problems.
 
Is your computer connected to Internet?
To install this driver, your PC must be connected to the Internet.
Check that your PC is connected to the Internet (for example by using a Web browser), and then install the driver again by following the steps described in the "Installation" section.
 
Reconnect VG-99
The device recognition may have failed.
Disconnect VG-99's USB cable, turn off the power of VG-99 and turn it on again, and then reconnect it to your PC.
 
Install the driver manually
Depending on the Internet connectivity, the driver may not be installed automatically.
If this is the case, follow the procedure below to install the driver.
Turn on the power of VG-99 and connect it to the computer using a USB cable.
Right-click the start button and then click "Device Manager".
In the View menu, click "Devices by type".
Click "Sound, video and game controllers" or "Other devices" to display the VG-99 device.
When the VG-99 device appears, right-click it, and then select "Update Driver Software".
Select "Search automatically for updated driver software".
Your PC starts searching for the driver, and the driver is installed automatically.
The installation is completed if the "Windows has successfully updated your driver software" message is displayed. Click "Close".



If the "System Settings Change" dialog box appears, click [Yes] to restart Windows.
 

Online Elantric

Re: VG-99 - Windows 10 USB Driver
« Reply #16 on: February 24, 2016, 11:37:28 AM »

Is the VG-99 set to Advanced mode?
Set the VG-99 to Advanced mode.
 
Cannot select/use the VG-99 device

Was the driver installed correctly?
The driver may not be installed properly.See the "Cannot install the driver" section.
If you cannot use VG-99 after the driver is installed, reinstall the driver by following the procedure described in the "To reinstall" section.
 
Could the VG-99 be in use by other software?
Exit all applications that are using the VG-99, and turn the power of the VG-99 off, then on again.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
 
Is the VG-99 WAVE/MIDI device name displayed?
If the device name is not displayed, exit all applications that are using the VG-99, and turn the power of the VG-99 off, then on again.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
 
Did the computer enter a Sleep mode while the VG-99 was connected with its power turned on?
If the VG-99 does not work correctly after resuming from Sleep mode, you should exit all applications that use the VG-99, and then turn the power of the VG-99 off and on again.
 
Was the USB cable disconnected and reconnected while the VG-99 was being used, or was the power of the VG-99 turned off, then on again?
If the USB cable is disconnected and reconnected while the VG-99 is in use, or if the power of the VG-99 is turned off, then on again, it may no longer operate correctly. If this occurs, exit all applications that are using the VG-99, and turn the power of the VG-99 off, then on again.
 
If the PC is started up while the VG-99 is still connected to the PC with its power turned on, the driver may not be loaded properly and you may not be able to use the VG-99.
In such cases, connect the VG-99 to another USB port or turn on the power of VG-99 after the PC starts up.
 
A number such as "2-" is now displayed at the beginning of the device name

Could you have connected the VG-99 to a different USB port?
If you connect the VG-99 to a different USB port, the operating system may automatically add a number to the beginning of the device name.
Even if this occurs, it will not cause any problems with the operation of the VG-99.
*   If you want to restore the device name that does not have this added number, connect the VG-99 to the same USB port as when you installed it, or reinstall the driver as described in "To reinstall."
The screen indicates "Device currently used by another application." and driver settings cannot be made

Are you using another application?
The driver settings cannot be changed while it is being used by an application.
 
If the Windows monitoring function is enabled, it won't be possible to change the driver settings.
Refer to "Could the Windows monitoring function be enabled?" and disable monitoring.
 
No sound is heard; cannot playback or record

Was the driver installed correctly?
 
Could the VG-99 be in use by other software?
 
Did you make settings as described in "Before you begin" so that the VG-99 driver could be used?
The VG-99 cannot be used unless you make these settings. Refer to the sections on "Before you begin."
 
Could you have entered Sleep mode during playback or recording?
If the VG-99 does not work correctly after resuming from Sleep mode, you should exit all applications that use the VG-99, and then turn the power of the VG-99 off and on again.
 
During playback or recording, did you turn the power of the VG-99 on/off, or disconnect and reconnect the USB cable?
If you turn the power of the VG-99 on/off or disconnect and reconnect the USB cable during playback or recording, the VG-99 will no longer be able to play back or record. Stop playback or recording, and then start playback or recording once again. If you are still unable to play back or record, quit all programs that are using the VG-99, then turn the VG-99 off and then on again.
 
Try adjusting the audio buffer size of the driver
If the size of the driver's audio buffer is too small, sound may not be produced, or it may be impossible to carry out normal playback and recording.
In such cases, you should refer to "Changing/checking driver settings," and increase the size of the buffer.
 
Sound played by your computer is inaudible or too soft

Could you have turned down the volume of the device or application in the Volume Mixer?
The system's Volume Mixer lets you adjust the volume for each device or application.
Open the "Control Panel," and switch "View by:" to "Category."
Click "Hardware and Sound," and then click "Adjust system volume."
The Volume Mixer will appear. From the "Device" pulldown menu, choose the device that you're using for playback, and adjust the volume.
*   Alternatively you can open the Volume Mixer by right-clicking the speaker icon located in the lower right of the Desktop and choosing "Open Volume Mixer."
Are you using voice communications software?
If you're using voice communications software, the volume of the audio device might be automatically adjusted according to the status of communications.
If so, disable automatic volume adjustment as follows.
Open "Control Panel," click "Hardware and Sound," and then click "Sound."
*   If the icon view is selected for the Control Panel, click "Sound."
In the "Communications" tab, change the setting of the item "When Windows detects communications activity" to "Do nothing."
Click [OK] to close "Sound."
Part of the playback is wrong: e.g., notes are broken off prematurely, or some notes are lost

Problems may be solved by making the settings shown below.

Try adjusting the audio buffer size of your software
If your software allows you to adjust the audio buffer size, try changing the setting.
Normally, clicks and pops can be eliminated by increasing the buffer size.
 
Try adjusting the audio buffer size of the driver
If your software does not allow you to adjust the buffer size, or if adjusting the buffer size in your software does not solve the problem, you may be able to solve the problem by changing the driver’s audio input/output buffer size.
Try adjusting the buffer size as described in "Changing/checking driver settings."
 
Try updating the driver of your display adaptor
You may be able to eliminate clicks and pops by updating the driver for the display adaptor installed in your computer.
 
Windows Update / Microsoft Update
You may be able to solve the problem by updating your system with "Windows Update" or "Microsoft Update" provided by Microsoft.
 
Check the power management settings
Open "Control Panel," click "System and Security," and then click "Power Options."
*   If the icon view is selected for the Control Panel, click "Power Options."
In "Choose or customize a power plan," choose "High performance."
*   If the "High performance" plan is not shown, click "Show additional plans."
In the High performance area, click "Change plan settings."
Click "Change advanced power settings."
In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
Click [OK] to close the Power Options window.
Close the "Edit Plan Settings" screen.
"Performance Options" settings of System Properties
Open "Control Panel," click "System and Security," and then click "System."
*   If the icon view is selected for the Control Panel, click "System."
At the left, click "Advanced system settings."
If a dialog box regarding User Account Control appears, click [Yes].
*   If you are asked to enter the password of an Administrator account, sign in to Windows as a user whose Account Type is Administrator, then perform the settings again.
Click [Settings] of the Performance section, and then click the [Advanced] tab.
Select "Background services," and click [OK].
Click [OK] to close "System Properties."
Do the sample rate settings match?
You must set the sampling frequency that's been specified through the audio settings of the application so it matches the VG-99's sampling frequency.
 
Could the Windows monitoring function be enabled?
If the Windows monitoring function is enabled, the input sound might be heard in duplicate (doubled), or a feedback loop (oscillation) might occur.
If so, disable the Windows monitoring function as follows.
Open "Control Panel," click "Hardware and Sound," and then click "Sound."
*   If the icon view is selected for the Control Panel, click "Sound."
In "Recording," select VG-99's "IN," and click "Properties."
*   If the above WAVE ports cannot be selected, a problem may have occurred. Refer to "Troubleshooting."
Open the "Listen" tab, and clear the check box "Listen to this device."
Click [OK] to close "Properties."
Click [OK] to close "Sound."
Audio clicks and pops occur in the playback or recording immediately after the system has started up, or immediately after the computer has been woken from a Sleep state
Wait a few moments before you perform playback or recording.
 
Clicks or pops may occur in the sound if a LAN is operating
Try disabling the LAN in the Device Manager.
 
Such problems may be solved if you check the "Light Load" check box in the Driver Settings dialog box.
If you wish to modify or verify the settings, use the procedure described in "Changing/checking driver settings."
*   The modified setting will take effect after you turn the power of the VG-99 on/off. Unless you experience problems, use the unchecked (initial) setting.
Playback or recording is interrupted, and then you cannot resume playback or recording

Was your computer experiencing a heavy processing load?
If your computer was experiencing a heavy processing load while the VG-99 was being used, the VG-99 may no longer operate correctly. If this occurs, stop the playback or recording, then try starting playback or recording over again.
If you are still unable to play back or record, quit all programs that are using the VG-99, then turn the VG-99 off and then on again.
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