tripleplay random note issue......

Started by deadhorse, October 27, 2016, 03:21:32 AM

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deadhorse

Hi~
I have used tripleplay for 3 years,now my third string keep sending random note occasionally,When increasing the string individual sensitive to 5 there is no signal in no matter how hard I play,and below 5 it keep sending random note....does any one have this issue~?


deadhorse

have used support site before but no response.....

Elantric

#3
Try sending a personal message to our resident Fishnan Support specialist

FishmanSQA

https://www.vguitarforums.com/smf/index.php?action=profile;u=18677


But typically lots of random notes being triggered by FTP is a result of poor frets, too low string action, a pick/ plectrum with a rough edge, poor setup/ intonation on the guitar

Review other FTP support threads here
https://www.vguitarforums.com/smf/index.php?board=135.0

FishmanSQA

Quote from: deadhorse on October 27, 2016, 03:21:32 AM
Hi~
I have used tripleplay for 3 years,now my third string keep sending random note occasionally,When increasing the string individual sensitive to 5 there is no signal in no matter how hard I play,and below 5 it keep sending random note....does any one have this issue~?

Hello-

Have you contacted Fishman Customer Support directly? You could very well have an issue with the controller if this is new behavior.
You can reach us by phone: 1-800-FISHMAN and internationally:  1-978-988-9199
Or by using this form: http://www.fishman.com/contact/contact-support/

In the meantime, can you give me a little more information?
- What version of the TP application and TP Firmware are you using?
- Have you always used these versions or have you recently done an upgrade?
- What operating system are you using, and what is your computer model?

Thanks!
Sara
Fishman SQA