I have a question (GR-55 USB Driver Install on Windows 7)

Started by manuels, April 08, 2013, 04:45:21 PM

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manuels

I'm trying to install the driver for the Librarian. I start at the support page as per the video, but when I dbl click on install driver I get the message "must uninstall driver then reinstall" I don't have the driver on my computer. It doesn't allow me any other option but to uninstall the driver which isn't there.
Any ideas?
1951 Fender Custom Shop Nocaster.
1966 Fender Telecaster blonde.
1971 Fender Telecaster black with Bigsby.
1973 Fender Telecaster blonde. SOLD
1972 Fender Stratocaster sunburst with rosewood fretboard.
1975 Fender Precision Bass. Deep red with rosewood fretboard.
1967 Fender Twin Reverb.
Out of room

Elantric

Follow the the specific Roland GR-55 USB Driver installation documentation for your specific Computer operating system.
https://www.vguitarforums.com/smf/index.php?topic=3050.0
What type computer do you have ?

P.S. -  you will need this exact same USB driver for Gumtown's GR-55 Floorboard Editor too.

manuels

I run the Windows System 7 Operating System.
It was right there at the top of the list. I have to admit, I'm stumped on this one.
1951 Fender Custom Shop Nocaster.
1966 Fender Telecaster blonde.
1971 Fender Telecaster black with Bigsby.
1973 Fender Telecaster blonde. SOLD
1972 Fender Stratocaster sunburst with rosewood fretboard.
1975 Fender Precision Bass. Deep red with rosewood fretboard.
1967 Fender Twin Reverb.
Out of room

Elantric

QuoteI run the Windows System 7 Operating System.

Download the Driver here:
http://www.roland.com/support/article/?q=downloads&p=GR%2D55&id=57277731



Read the "ReadMe" file contained in the zip file that contains the Win7 Driver.
and follow ALL Instructions
Click here:
https://www.vguitarforums.com/smf/index.php?action=dlattach;topic=3050.0;attach=3315

1. Start up Windows with all USB cables disconnected.
(except for keyboard and mouse)

2.Exit all applications before you begin the installation.

3. Double-click the Setup icon.
* If a message informs you that "Driver installation must be performed by an administrator," you must log on to Windows as
a user whose Account Type is Administrator, and then perform the installation.

4. A confirmation screen regarding User Account Control will appear, click [Yes].
The message "GR-55 Driver will be installed on your computer. ---" will appear. Click [Next].
* If any other message appears, follow the directions of the message.

5. A confirmation screen regarding User Account Control will appear, click {Yes}

6. Click [Next] to begin installation.

7. If a dialog box regarding Windows Security appears, click [Install].
The message "Ready to install the driver. ---" will appear.
* If any other message appears, follow the directions of the message.

8. The message "Ready to install the driver. ---" will appear.
* If any other message appears, follow the directions of the message.

9. Use a USB cable to connect the GR-55 to your computer, then turn on the GR-55.
The driver will be installed automatically.

10. When the "Installation has been completed." message appears, installation has been completed.
Click [Close] to close the "Driver Setup" dialog box.

11. If the "System Settings Change" dialog box appears, 11. click [Yes] to restart Windows.

12. Refer to "Before you begin," and make the necessary settings for using the GR-55.
You won't be able to use the GR-55 unless you make these settings.



If you have tried to install this same driver before  - and failed, suggest you read and follow all the instruction on how to "un-Install" the GR-55 USB Driver.

On Windows 7 machines with the new security, the GR-55 USB Driver install procedure has more specific steps which all must be performed in a correct sequence, else you will fail. Its more daunting compared to installing the Driver on WinXP Machines

Read the "ReadMe" file contained in the zip file that contains the Win7 Driver.
and follow ALL Instructions
Click here:
https://www.vguitarforums.com/smf/index.php?action=dlattach;topic=3050.0;attach=3315

Elantric

https://www.vguitarforums.com/smf/index.php?topic=8333.msg59534#msg59534
manuels wrote.
QuoteI have not been able to install the driver for my Gr-55.
I'm wondering if it is because I have updated to System 1.50 first.
I cannot run the Librarian without this driver. When I try to install, I get the message that there is a problem and to uninstall and reinstall. I uninstall and get that same message when I try to reinstall. Very frustrating.

The GR-55 Firmware version type makes no difference on the GR-55 USB Driver Installation issue.

Read the "ReadMe" file contained in the zip file that contains the Win7 Driver.
and follow ALL Instructions
Click here for an example of this type document - but in the end with all this high tech gear, some reading is required.
https://www.vguitarforums.com/smf/index.php?action=dlattach;topic=3050.0;attach=3315



TO REINSTALL THE GR-55 DRIVER

1. Delete the driver as described in "To uninstall."
* When you uninstall, the settings of the Driver Settings dialog box will be initialized. For details on the setting items, refer
to "About the items in the Settings dialog box."

2. Install the driver as 2. described in "Installation."

GR-55 Driver Uninstall
1. Start up Windows with all USB cables disconnected. (except for keyboard and mouse)

2. Exit all applications 2. before you begin the uninstallation.


3. Open "Control Panel" and click "Uninstall a program."

* If the icon view is selected for the Control Panel, click "Programs and Features."

4. In the list, choose "GR-55 Driver", and click "Uninstall/Change."

5. If a dialog box regarding User Account Control appears, click [Yes].
* If you are asked to enter the password for an administrative account, log on to Windows as a user whose Account Type is Administrator, and then perform the uninstallation.

6. The display will indicate "The installed GR-55 Driver will be uninstalled." and click the [OK].

7. When the message "Uninstallation was completed." is displayed, click [OK] to restart Windows.

TROUBLESHOOTING

Cannot install/uninstall the driver
  Are you logged onto Windows with the appropriate user rights? You must log on to Windows as a user whose Account Type is Administrator.
* For more information regarding this, consult your computer system administrator.

Cannot select/use the GR-55 device
    Was the driver installed correctly?
If you can't use the GR-55 even though you've installed the driver, the driver might not be installed correctly. Use the procedure described in "To reinstall" to reinstall the driver.

Could the GR-55 be in use by other software?
  Exit all applications that are using the GR-55, and turn the power of the GR-55 off, then on again.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
Is the GR-55 WAVE/MIDI device name displayed?
If the device name is not displayed, exit all applications that are using the GR-55, and turn the power of the GR-55 off,
then on again.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
Did the computer enter a Sleep mode while the GR-55 was connected with its power turned on?
If the GR-55 does not work correctly after resuming from Sleep mode, you should exit all applications that use the GR-55,
and then turn the power of the GR-55 off and on again.
Was the USB cable disconnected and reconnected while the GR-55 was being used, or was the power
of the GR-55 turned off, then on again?
If the USB cable is disconnected and reconnected while the GR-55 is in use, or if the power of the GR-55 is turned off,
then on again, it may no longer operate correctly. If this occurs, exit all applications that are using the GR-55, and turn the
power of the GR-55 off, then on again.
On some computers, if the GR-55 is connected while Windows starts up, the driver will not be
loaded correctly, and it will not be possible to use the GR-55 via USB.
If this occurs, start up Windows before you turn on the power of the GR-55 or connect it.
A number such as "2-" is now displayed at the beginning of the device name
Could you have connected the GR-55 to a different USB port?
If you connect the GR-55 to a different USB port, the operating system may automatically add a number to the beginning of
the device name.
Even if this occurs, it will not cause any problems with the operation of the GR-55.
* If you want to restore the device name that does not have this added number, connect the GR-55 to the same USB port
as when you installed it, or reinstall the driver as described in "To reinstall."
The screen indicates "Device currently used by another application." and driver settings
cannot be made
If the Windows monitoring function is enabled, it won't be possible to change the driver settings.
Refer to "Could the Windows monitoring function be enabled?" and disable monitoring.
No sound is heard; cannot playback or record
Was the driver installed correctly?
Could the GR-55 be in use by other software?
Did you make settings as described in "Before you begin" so that the GR-55 driver could be used?
The GR-55 cannot be used unless you make these settings. Refer to the sections on "Before you begin."
Could you have entered Sleep mode during playback or recording?
If the GR-55 does not work correctly after resuming from Sleep mode, you should exit all applications that use the GR-55,
and then turn the power of the GR-55 off and on again.
During playback or recording, did you turn the power of the GR-55 on/off, or disconnect and
reconnect the USB cable?
If you turn the power of the GR-55 on/off or disconnect and reconnect the USB cable during playback or recording, the
GR-55 will no longer be able to play back or record. Stop playback or recording, and then start playback or recording
once again. If you are still unable to play back or record, quit all programs that are using the GR-55, then turn the GR-55
off and then on again.
Try adjusting the audio buffer size of the driver
If the size of the driver's audio buffer is too small, sound may not be produced, or it may be impossible to carry out normal
playback and recording.
In such cases, you should refer to "To change the settings," and increase the size of the buffer.
Sound played by your computer is inaudible or too soft
Could you have turned down the volume of the device or application in the Volume Mixer?
The system's Volume Mixer lets you adjust the volume for each device or application.
Open the "Control Panel," and switch "1. View by:" to "Category."
2. Click "Hardware and Sound," and then click "Adjust system volume."
The Volume Mixer will appear. From the "Device" pulldown menu, choose the device that you're using for
playback, and adjust the volume.
3.
* Alternatively, you can open the Volume Mixer by right-clicking the speaker icon located in the lower right of the
screen, and choosing "Open Volume Mixer."
Are you using voice communications software?
If you're using voice communications software, the volume of the audio device might be automatically adjusted according
to the status of communications.
If so, disable automatic volume adjustment as follows.
Open "Control Panel," click "Hardware and Sound," and then click "Sound."
* If the icon view is selected for the Control Panel, click "Sound."
1.
In the "Communications" tab, change the setting of the item "When Windows detects communications activity" to
"Do nothing."
2.
3. Click [OK] to close "Sound."
Part of the playback is wrong: e.g., notes are broken off prematurely, or some notes are lost
Problems may be solved by making the settings shown below.
Try adjusting the audio buffer size of your software
If your software allows you to adjust the audio buffer size, try changing the setting.
Normally, clicks and pops can be eliminated by increasing the buffer size.
Try adjusting the audio buffer size of the driver
If your software does not allow you to adjust the buffer size, or if adjusting the buffer size in your software does not solve
the problem, you may be able to solve the problem by changing the driver's audio input/output buffer size.
Try adjusting the buffer size as described in "To change the settings."
Try updating the driver of your display adaptor
You may be able to eliminate clicks and pops by updating the driver for the display adaptor installed in your computer.
Windows Update / Microsoft Update
You may be able to solve the problem by updating your system with "Windows Update" or "Microsoft Update" provided
by Microsoft.
Check the power management settings
1. Open "Control Panel," click "System and Security," and then click "Power Options."

* If the icon view is selected for the Control Panel, click "Power Options."
In "Select a power plan," choose "High performance."
* If the "High performance" plan is not shown, click "Show additional plans."
2.
In the High performance area, click 3. "Change plan settings."
4. Click "Change advanced power settings."
In the Advanced Settings, click the "+" symbol for "Hard Disk," and click the "+"symbol for "Turn off hard disk
after" to open it.
5.
6. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
7. Click [OK] to close the Power Options window.
8. Close the "Edit Plan Settings" screen.
"Performance Options" settings of System Properties
Open "Control Panel," click "System and Security," and then click "System."
* If the icon view is selected for the Control Panel, click "System."
1.
2. At the left, click "Advanced system settings."
If a dialog box regarding User Account Control appears, click [Yes].
* If you are asked to enter the password of an Administrator account, log on to Windows as a user whose
Account Type is Administrator, then perform the settings again.
3.
4. Click [Settings] of the Performance section, and then click the [Advanced] tab.
5. Select "Background services," and click [OK].
6. Click [OK] to close "System Properties."
Do the sample rate settings match?
You must set the sampling frequency that's been specified through the audio settings of the application so it matches the
GR-55's sampling frequency.
Could the Windows monitoring function be enabled?
If the Windows monitoring function is enabled, the input sound might be heard in duplicate (doubled), or a feedback loop
(oscillation) might occur.
If so, disable the Windows monitoring function as follows.
Open "Control Panel," click "Hardware and Sound," and then click "Sound."
* If the icon view is selected for the Control Panel, click "Sound."
1.
In "Recording," select GR-55's "IN," and click "Properties."
* If the above WAVE ports cannot be selected, a problem may have occurred. Refer to "Troubleshooting."
2.
3. Open the "Listen" tab, and clear the check box "Listen to this device."
4. Click [OK] to close "Properties."
5. Click [OK] to close "Sound."
Audio clicks and pops occur in the playback or recording immediately after the system has started
up, or immediately after the computer has been woken from a Sleep state
Wait a few moments before you perform playback or recording.
Clicks or pops may occur in the sound if a LAN is operating
Try disabling the LAN in the Device Manager.
Playback or recording is interrupted, and then you cannot resume playback or recording
Was your computer experiencing a heavy processing load?
If your computer was experiencing a heavy processing load while the GR-55 was being used, the GR-55 may no longer
operate correctly. If this occurs, stop the playback or recording, then try starting playback or recording over again.
If you are still unable to play back or record, quit all programs that are using the GR-55, then turn the GR-55 off and then
on again.

manuels

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I have followed the above instructions to the letter and at this point these are the messages I get. I think I'll take a couple of days off from trying to figure this out and come back to it.
Thank you to all you guys and your information. I appreciate all your help.
1951 Fender Custom Shop Nocaster.
1966 Fender Telecaster blonde.
1971 Fender Telecaster black with Bigsby.
1973 Fender Telecaster blonde. SOLD
1972 Fender Stratocaster sunburst with rosewood fretboard.
1975 Fender Precision Bass. Deep red with rosewood fretboard.
1967 Fender Twin Reverb.
Out of room

manuels

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I forgot this one.
After the reinstall, it comes back around to this screen again. A vicious circle.
1951 Fender Custom Shop Nocaster.
1966 Fender Telecaster blonde.
1971 Fender Telecaster black with Bigsby.
1973 Fender Telecaster blonde. SOLD
1972 Fender Stratocaster sunburst with rosewood fretboard.
1975 Fender Precision Bass. Deep red with rosewood fretboard.
1967 Fender Twin Reverb.
Out of room

Elantric

Contact Roland and see what they say

As a rule before I install anything new on my computer i will make a Full Backup, or (if a Windows system) a System Restore Point.

That might be your best best,

1) Backup your machine right now

2)  Do a Windows System Restore,  to a time just before you tried to connect the GR-55.
http://windows.microsoft.com/en-us/windows7/products/features/system-restore

3) READ THE READ_ME FILE included in the Zip file of the Roland GR-55 USB Driver for Your version of Windows, and Follow all the Instructions exactly - no deviations. 

Download the Driver here:
http://www.roland.com/support/article/?q=downloads&p=GR%2D55&id=57277731


4) On Windows7 machines, its Crucial to Install the USB Driver software FIRST - Then only  make the actual physical USB connection to the GR-55  -AFTER being prompted by the Roland GR-55 USB Driver installer to make the actual physical USB connection.

Computers are like Deli Sandwiches - you have do things in the correct sequence and order, else you get clobbered!