FTP - IK Sampletank activation issue?

Started by Headless68, September 05, 2014, 02:44:33 PM

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Headless68

anyone had a problem with activation of sampletank ? the serial number format required is different to the activation code the fishman site has given me (different number of characters too)  - just thought Id check here before I contact fishman

Cheers
Phil

Elantric

#1
The Fishman code should be used when you setup your separate IK Multimedia  user account.

After you log into the  IK Multimedia Web site as an IK Multimedia user, you will see your FTP related products ( Amplitube, Sampletank ) 


Follow the 3 page IK Multimedia Software installation procedure in the FTP manual
http://www.fishman.com/software/tripleplay/download/tripleplay_swguide_pc.pdf

Headless68

Think the problem is I already had an account and when I log into the authorisation manager it is looking for a different code type now - maybe I have to setup another account?

Elantric

#3
I did this 18 month ago and I recall it was a confusing process.

Use your existing IK Multimedia account  - the FTP code for SampleTank 2.5 XT ( the limited version which Fishman uses for FTP ) should work - but you must log into your IK Multimedia account,  - look at your profile and review all apps - this is  where I  ran the IK Multimedia Activation Manager to activate the apps.

Else you end up with a confusing array of Multiple emails from IK Multimedia as you try to authorize Amplitube, then Sampletank, then T-Racks

Myself - back in spring 2013 I purchased IK Multimdedia Total Studio during a big sale and got the full versions of Sampletank, Amplitube, T-Racks apps - and no longer use the restricted versions Fishman provided 
https://www.vguitarforums.com/smf/index.php?topic=3207.msg58616#msg58616

shawnb

#4
The IK moderated forum & support guys are pretty responsive.
http://www.ikmultimedia.com/forum/
Address the process rather than the outcome.  Then, the outcome becomes more likely.   - Fripp

Elantric

QuoteThe IK moderated forum & support guys are pretty responsive.
http://www.ikmultimedia.com/forum/

Thanks!  - never knew this existed

Headless68

Im not going crazy, and it wasnt user error :-) 
Went back onto the Fishman site and logged in and this time the activation code for Sampletank had changed and was in the correct format - so Fishman must have had a glitch (I wrote down the original and its nothing like this one).

Now activated - all good !